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Module 3 of 6
The Front Desk
Eligibility, scheduling and the appointment that does not arrive. Most money problems start here.
- Check Eligibility at Every Single VisitWhy Medicaid eligibility is a monthly fact rather than a standing one, and why checking it once is the most expensive habit a front desk can have. Read it
- Building a Schedule That Survives a Broken AppointmentBroken appointments are structurally higher in this population and mostly are not about motivation. How to build a day that absorbs them instead of one that breaks. Read it
- Working With an Interpreter Without Slowing the Day DownLanguage access is usually a program service you can arrange rather than a cost you carry. How to use it well, and why a family member is the wrong answer. Read it